Systematization & Outsourcing Management

Business Automation Services & Business Process Reengineering

Business Automation Services

It’s about implementing digital enhancements to your business to increase productivity by removing repetitive tasks and in turn assigning people for higher value work. Today, new technology has made the functionality within reach of companies of all sizes.

According to marketsandmarkets.com; a revenue impact and advisory firm; The global Business Process Automation (BPA) market size is expected to grow from USD 9.8 billion in 2020 to USD 19.6 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 12.2% during the forecast period.

Businesses like consumers are evolving and changing the way they operate and transforming from the inside out. According to a recent Institute of Business Value study (IBM), 58% of executives surveyed expect AI (Artificial Intelligence) to play a disruptive role in their industry.

Decision makers agree that integrating business practices will fast-track the digital makeover but; even with the best of resources, it remains a perplexing question to re-imagine how work gets done.

This is where IDM can help organizations by applying invaluable insights, automation, AI, blockchain and other emerging technologies to unify people, data and technology thereby reinventing processes and delivering favorable business outcomes.

IDM’s takes following fundamental steps of process design

IDM Process Design

IDM’s takes following fundamental steps of process design:

Discover Practice & Process

Identify inefficiencies in business operations to define where automated processes can offer the highest impact

Apply Technology

Use the data and insights from systematizing business operations with recommended technologies and actions to release resources for more valuable tasks

Boost Resources

Building software tools and by connecting human assets with digital assets will enable top productivity environment for the business

Automate Crucial Operation

This is about automating core business operations needs like document processing, workflow planning, key decision management and content request services required in vital business operations

Marketing Activities

Content Marketing, Search Engine Optimization, Search Engine Marketing/Pay-per-Click Social Media Marketing, Affiliate and Influencer Marketing And Email Marketing are the order of the day for businesses

Human Resources

With the advent of business automation, Human resource management systems can automate a wide range of HR tasks

Sale Process

Leading sales tools and other Software As A Service tools have enabled sales teams to devote less time recording their deal-related documentation and more time making the valuable phone calls that close clients

Finance & Accounting

With the imminent emergence of FinTech, automating financial planning and accounting functions is now even more crucial for businesses to focus more on analysis & strategy and collaborating with stakeholders to manage

Business Process Reengineering

Every process improvement is crucial to business brilliance.
Every improved process is progress.
Every business progress matters.

Businesses who focus on all their processes become as effective and efficient as their processes are; the more improved & efficient, the better. The core idea behind Business Process Reengineering (BPR) is that it takes an in-depth look at core processes to highlight business areas that need improvement.

According to marketwatch.com – The global outlook for Business Process Re-engineering Market size for the period (2021-2027), was valued at US$ 8.73 Bn. in 2020 and the total revenue has been expected to grow at 10.52 % through 2021 to 2027, reaching almost US$ 17.58 Bn. This valuation shift is indicative of the fact what the world is looking to achieve through BPR.

Businesses who have been running core business processes have operated in their own traditional happy ways until COVID-19 Pandemic happened. Regardless of the counter strategies to deter the various impacts on business functions, working BPR models find perfection a far-fetched digital dream. This state of affairs in the business world is a result of an almost immediate reaction of achieving too much in too little time in the name of BPR.

Here, IDM recommends taking a step back, so strategists can do what they do best; analyze key business areas like supply chain, marketing & finance operations and customer experience so that professionals can push in emerging technologies and calculated digital workflows to improve the business in a holistic manner.

IDM’s approach to BPR

Gain insight into existing business processes
Move towards a digital operating model.
Deploy business process automation technology and applications.

State of business processes & changeable hotspots

IDM begins its BPR effort by getting a crystal clear picture of the current state of affairs of the existing business processes, practices, tech and systems. The fact that the concerned departments will need to be a party for this exercise is one of the key inclusions to assess the scale of operations.

Management’s vision & goals for BPR efforts

IDM believes Management’s involvement in the BPR process is a must as they have the big picture regarding the goals and objectives for the business, both quantitatively and qualitatively. The higher management to clearly understand and foresee the way what the business is going to be after the BPR effort.

Build a competent team

Businesses management setups can be complex in terms rigid or eccentric of management styles. This is why IDM ensures that the BPR team must always have a member from the Higher Management to avoid approval delays, operation and process specific managers for their in-depth knowledge and the current processes in place.

Identify the areas for enhancement

IDM’s BPR philosophy focuses on Key performance indicators are well defined whenever a process is being redesigned. Successful BPR efforts are given ample time, effort and design thinking to avoid imprecise measures of desired performance when facing high impact and cross-functional processes.

Reengineer the processes, testing and implementation

In this step, IDM’s BPR Team re-engineers the identified business process and carryout dry runs of the redesigned or re-engineering process to get the best possible results. The results are then analyzed against the KPIs regarding the intended goals. Process results are checked to have a measured impact.

Measure and compare the KPIs

Implementation is followed by comparing KPIs before and after to gauge the performance of the redesigned processes against the previous processes. This also helps businesses decide how far to scale the new processes and which sub entities can benefit from these redesigned processes.

Creation of Operations & Training Manuals

Small companies may establish that being their small size; they don’t need to have a written procedure of business operations as everyone knows how to get around in the company. But as companies grow, this becomes a hurdle in the growth, especially when companies don’t assign a dedicated section or department working on laying down operation policies, manuals, procedures and training programs with supporting training material.

Company growth means a growing workforce. New employees will need orientation and training to work properly. Then there are upgrades and refreshers to trainings. Without training documentation and operational guidelines which includes manuals, booklets, guides, service and quality standards, employees will struggle in adaptability and performance.

At IDM, we support SME’s with not only system development but we extend this to supporting organizations with operations and training manuals as well. With the implementation of new systems, the next step is to get the work force equipped with relevant operations & training material which IDM can design and develop working with the relevant people of an organization thereby adding value and a foundation which not only supports but acts as a knowledge base for the company as a whole.

– Training materials
– Presentations
– Checklists
– Worksheets or Workbook
– Handouts
– Exercises or Activities
– Procedures Documents
– Instructor Course Outline
– Course Outline
– Forms and Self-Assessments

Hiring and Training Remote Workers

The global pandemic has rippled through the traditional think tanks; forcing a change in how we look at work and productivity. For those having foundations in remote work procedures, have been able to not only survive but have made strides in getting more productive output. With big players like IBM, Microsoft, Google and Apple having a global workforce working remotely have found out; unfortunately, others had to go down due lack of infrastructure, training and direction.

Now, as economies are emerging from crisis, organizations globally are looking to incorporate remote work as part of the innovation and technology drive that will allow the businesses operate with confidence. This approach come with its own challenges for organizations. There is lack of vision, infrastructure, HR professionals, training material and training professionals to name a few.

To overcome these challenges IDM can help devise tailor made programs that will help organizations to not only hire but train the hired resources. Benefits include consultancy programs, training material, remote work models, policies and best practices, corporate guidance on communication and collaboration tools plus issues such as IT security & data protection, steps in the right direction for embracing tech for a potential increase in workforce, productivity and retention. This allows for a greener image due supporting a low carbon economy and promoting positive mental and physical health impact amongst peer competing companies.